About Us
We are a global independent outsourcer. We employ thousands of talented people across the UK and South Africa so we're set up to deliver for our clients at all times, every day. We work with over 50 of the world's leading brands, across multiple sectors, supercharging their customer service and growing their businesses.
By supporting, coaching, and developing our people, we can better serve the industry with transformative customer service solutions.
We have core values and everyone at Kura lives and breathes them, ensuring our clients have the happiest, talented and proud customer service team on the planet. Our core values are Vulnerability, Curiosity, Learning, Courage and Accountability.
Complaints Handler
Location: Glasgow, UK - Start Date 27th March 2025.
Working Hours: Monday to Friday
Salary: £27,040 per year.
Hybrid Working
Experience: 12 months back-office complaints experience is essential for this role.
We are looking for new talent to fill our Customer Complaints Advisor roles in permanent, full-time contracts in our call centre in Glasgow.
Responsibilities:
* Handle customers within the utilities sectors.
* Assist customers via telephone and email to increase customer satisfaction, delivering the highest quality of customer service to enhance the customer experience and resolve complex complaints.
* Build rapport with empathy and care.
* Resolve complex issues within time constraints and prevent complaints from being escalated to the Energy Ombudsman.
* Achieve assigned key performance indicators/targets.
* Navigate between different computer systems.
Requirements:
* Twelve months back-office complaints experience within a call centre.
* Ability to adapt and learn.
* Strong communication and listening skills.
* Computer literacy.
* Knowledge of the UK energy market is desirable.
Benefits:
* Increased holiday leave with tenure.
* Enhanced CSP & Maternity/Paternity Scheme.
* Employee Assistance Programme - a free and confidential personal support service available 24 hours a day.
* Cycle to work scheme - Save up to 42% off a new bike.
* Store Discounts - up to 25% off gym membership, up to 10% off the cost of a holiday, and much more.
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