Location: Southwark, London (9-minute walk from London Bridge station)
Contract Type: Temporary
Start Date: 24th February 2025
End Date: 28th March 2025
Working Pattern: Full Time
Are you passionate about providing exceptional customer service? Join our clients dynamic team as a Customer Support Associate and make a difference during some of the most sensitive moments in people's lives!
Key Responsibilities:
1. Serve as the warm, friendly first point of contact for customers via phone, email, and chat.
2. Assist customers in navigating our client products and services with clarity and care.
3. Address and resolve customer issues compassionately and efficiently.
4. Document all interactions meticulously, ensuring confidentiality.
5. Gather customer feedback to help enhance our clients offerings.
6. Collaborate with team members to share insights and best practices.
Who Are You?
1. Experience in customer service or a related field is preferred.
2. Excellent verbal and written communication skills, with a knack for building rapport.
3. Compassionate, patient, and discreet when handling vulnerable customers.
4. Highly organised and able to juggle multiple priorities.
5. A true team player, eager to go the extra mile for customers.
6. Comfortable using customer support software and CRM systems.
If you're ready to make a meaningful impact, apply now and become part of our clients journey.
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