Complaints Handler
Pay Rate: Highly competitive day rate available
Start date: Dec/Jan starts
Working pattern: Full-time (based in Cheadle office initially, moving to hybrid 2 days per week)
We are currently seeking a dedicated and experienced Complaints Handler to join our client's dynamic team. As a Complaints Handler, you will play a crucial role in ensuring timely and accurate administration of all complaints received by the organisation, including customers and introducers. You will be responsible for thoroughly investigating each complaint, ensuring compliance with regulatory requirements, and providing the highest standard of customer care.
Experience Required:
* Proven experience working within the motor finance industry, specifically handling vehicle quality issues, complaints, or Section 75 claims on lending products.
* Knowledge of the FCA's Conduct Rules, particularly treating customers fairly (TCF) and the Consumer Duty.
* Familiarity with GDPR and the DPA Act.
* Ability to understand and comply with documented processes, policies, and procedures.
* Excellent verbal and written communication skills.
* Self-motivated and capable of working autonomously
In addition to the requirements mentioned above, our client is particularly interested in Complaint Handlers with deep knowledge of Leasing, PCP, and Hire P...