Are you looking for a new role where you can combine your IT technical skills with your high level of customer care? We have an exciting opportunity for a Service Desk Analyst to join an established higher education IT support specialist that provides 24/7/365 seamless customer focused service; across voice, chat and email.
This role offers the perfect work/life balance with a hybrid working model. On campus training required (Newcastle city centre) then every Tuesday and Wednesday on campus, with the remaining shifts working from home (equipment is provided). You MUST live in the North East to be considered as this is a HYBRID ROLE.
3 different shift patterns available:
37 hours per week (evenings and weekends) - 3pm/4pm start for evenings shifts
16 hours per week (evening and weekends) - 3pm/4pm start for evenings shifts
27 hours per week (dayshift) - Monday - Friday
Duration: 12 weeks min
Start Date: ASAP
Pay rate: £12.73 + holiday pay.
Key Skills/ Experience:
* Excellent telephone manner and customer service skills
* Clear communication skills
* Knowledgeable in IT (ideally with background in helpdesk/support)
* Previous customer service roles (inbound/outbound)
* Previous roles within the IT field
General Duties and Responsibilities: The Service Desk Analyst is a member of a busy team providing out-of-hours first line support.
Your main duties will include:
* Providing professional support vi...