Are you passionate about quality and customer experience? Do you thrive in a fast-growing, innovative software environment? If so, we have the perfect opportunity for you!
My client is an ambitious, scale-up software company in the heart of Cambridge, looking for a Quality & Customer Support Team Lead to drive excellence across their product quality and customer support functions.
As the Quality & Customer Support Team Lead, you'll play a pivotal role in ensuring their products meet the highest standards while building strong customer relationships. You will:
Lead and develop the quality and customer support team, ensuring high performance and continuous improvement.
Oversee quality processes, ensuring robust testing and validation to maintain product excellence.
Drive outstanding customer support, ensuring customer issues are triaged, resolved efficiently, and communicated effectively.
Collaborate across the organisation, working closely with product, engineering, and operations teams to enhance quality and customer experience.
Strong background in quality assurance, ideally in a software environment.
A passion for delivering an exceptional customer experience.
At least two years' experience in a technical leadership role, with proven ability to develop teams.
Strong understanding of software development and the ability to work closely with engineering teams.
Excellent problem-solving skills and a proactive mindset.
Exciting scale-up environment...