Job Description
Job Title: Customer Service and Complaints Handler - Clinical Services
Location: Glasgow City Centre
Hours: 40 hours per week, office based
Competitive salary & benefits
At Optical Express we are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
We have an exciting opportunity to recruit for a Complaints Handler, based at our Head Office in Glasgow city centre, in our Clinical Services team.
As the key point of contact for patients with services related queries, you will be responsible for taking the patient through their journey whilst delivering exceptional customer service at all times. Part of that journey will involve building rapport with patients, handling service related issues, and workin...