About Us Beyonk provides modern and intuitive ticketing software for the tourism, leisure, and entertainment industries. Our mission is to create the leading technology platform with visitor centric ticketing™ that makes it effortless for people to connect with unforgettable experiences. From wildlife parks and historic houses to museums, festivals, and rally driving adventures, we partner with an exciting and diverse range of clients. Renowned for delivering the ultimate visitor experience, Beyonk eliminates administrative burdens and offers innovative tools to automate repeat visits. Since our founding in 2019, we’ve raised $10M in funding, facilitated over $100M in annual ticket sales, and earned the trust of more than 1,000 visitor attractions. With exceptional reviews on platforms like Capterra (4.8) and Glassdoor (4.7), we’re proud of our dedication to quality and continuous improvement. As an ambitious, fast-growing, and results-driven company, Beyonk is scaling its proven model to expand market share in the UK and US. We’re seeking talented individuals with a growth mindset and a collaborative spirit to join our dynamic team. The Role: Customer Support Associate As a Customer Support Associate, you’ll be the first point of contact for our clients, helping them succeed with the Beyonk platform. Your role will be pivotal in ensuring high levels of customer satisfaction by resolving queries, troubleshooting technical issues, and empowering clients to maximize their use of our software. This is an exciting opportunity to directly impact the success of our clients while contributing to our growth. Key Responsibilities Customer Assistance Respond promptly to customer inquiries via email, chat, and phone, delivering timely and effective resolutions. Provide step-by-step guidance to help clients navigate the platform and its features. Proactively address recurring issues to reduce similar future requests. Escalate complex issues to the relevant teams while maintaining transparent communication with clients. Troubleshooting & Problem-Solving Investigate technical issues, identify root causes, and provide actionable solutions. Use Hubspot to log and track customer queries efficiently. Customer Education Share resources, guides, and training materials to enhance clients’ understanding of the platform. Recommend features or solutions to improve clients’ workflows and outcomes. Feedback & Collaboration Collect and relay customer feedback to the product and development teams to inform platform improvements. Work closely with the customer success team to ensure a seamless onboarding and support experience. Documentation & Process Improvement Contribute to the creation and maintenance of a comprehensive knowledge base and FAQs. Suggest process improvements to minimize recurring support requests. Key Skills and Qualifications Proven experience in a customer-facing role, ideally within SaaS or a technology-focused environment. Outstanding written and verbal communication skills with a strong customer-first mindset. Excellent problem-solving skills and a knack for troubleshooting. Familiarity with CRM or helpdesk systems (experience with Hubspot is a bonus). Ability to multitask and prioritize effectively in a fast-paced environment. What We’re Looking For A self-starter with an entrepreneurial spirit who thrives on taking initiative and driving results. Strong organizational skills to manage inbound inquiries, resolve tickets, and ensure client satisfaction. Commercial acumen to identify growth opportunities, boost customer retention, and support business expansion. Experience working remotely, with the ability to thrive in a distributed team environment. Previous experience in a customer-facing role, preferably in software or technology, with a track record of delivering value to clients by leveraging technology solutions. This is a remote role, with plans for an Austin-based office where you’d work 1–2 days per week in the future. You’ll also participate in team off-site gatherings across the U.S. throughout the year. Why Beyonk? Join a rapidly growing company and accelerate your career development. Engage with diverse teams and gain exposure to all areas of the business. Collaborate with an experienced and talented team to solve meaningful challenges. Thrive in a supportive and inclusive environment that values diversity and amplifies all voices. Beyonk is an equal-opportunity employer. We welcome everyone for who they are, regardless of background, appearance, or aspirations. By bringing diverse perspectives and experiences together, we’ll create the best product and workplace for everyone.