Are you a confident and outcome-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment, solving problems and building strong customer relationships?Our client, a growing global Insurance Firm, is looking for a Customer Support Specialist to join their Bristol based team. This is a fantastic opportunity to join a high-growth company with excellent career development prospects and a supportive team environment. Responsibilities Welcoming and onboarding new customers, ensuring they have all the information they need Handling customer queries and resolving any issues efficiently Identifying opportunities to upsell and cross-sell relevant products and services Maintaining accurate client records and updating customer details Adhering to company policies and compliance procedures Meeting sales and retention targets in line with company objectives Collaborating with team members and other departments to deliver excellent service About You Previous experience in customer service and/or sales is beneficial Excellent communication skills, both written and verbal Strong attention to detail and the ability to work accurately A team player with a positive, self-motivated attitude Ability to remain calm under pressure and handle queries efficiently Familiarity with CRM tools and customer management principles is desirable Strong time management and organisational skills If you’re motivated, customer-focused, and eager to make an impact, we’d love to hear from you