Senior IT Service Desk Technician - Liverpool
Career progression available into Service Desk Team Leader role.
Onsite.
Role Overview
Experienced, senior, first and second (1st and 2nd) line Service Desk and IT support analyst needed to handle, log and troubleshoot IT requests across the organization. Responsible for initial incident triage and resolution or escalation as needed.
Required Experience & Skills
1. 5+ years in a similar Service Desk or 1st/2nd line IT support role
2. Proficiency in ITSM software, Google Apps/O365, Windows OS (10/11)
3. Experience with Android/iOS, MDM solutions, Active Directory
4. Advantageous: Citrix, VMWare, Cisco/Meraki technologies
5. Methodical troubleshooting approach
6. Excellence in customer service
7. Strong communication and documentation skills
8. Self-motivated with innovative problem-solving abilities
9. Proactive mindset
10. Full UK driving license
11. ITIL certification (preferred)
Competitive salary package including pension, life assurance, and employee assistance program.
Please apply now.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting, Information Services, and IT System Training and Support
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