Service Desk Analyst 1st / 2nd Line Support | Cloud | AD | Office 365 | ITIL | Windows 10 Leighton Buzzard Up to £28K Career Growth Opportunities Were seeking a Service Desk Analyst to join a rapidly expanding pharmaceutical company with ambitious growth plans. Based in the office near Leighton Buzzard, you'll play a key role in delivering top-notch support to customers via the service desk. If you have strong communication skills, thrive in a fast-paced environment, and are passionate about tech, this is a fantastic opportunity to progress your career. About the Role: In this position, you'll provide 1st and 2nd Line Support while managing customer requests in line with SLAs. If you're looking for a chance to build on your current skills and step into a more challenging environment, this is the role for you What Youll Need: Experience with ITIL practices Strong knowledge of Azure, Active Directory, and Office 365 Proficiency in Windows 10 Experience in call logging, remote support, and desktop support ServiceNow (desired) Excellent communication and troubleshooting abilities If you have the desired skilllset and want to make your next career move then, please apply for immediate consideration