Job Title: Customer Support Administrator
Location: Bicester
Salary: Up to £30,000 per annum
Hours: Full-time, Permanent
Are you passionate about customer service and looking for a new opportunity?
We are seeking a proactive and customer-focused Customer Support Administrator to join a growing company based in Bicester. This is a full-time, permanent position offering a competitive salary of up to £30,000, where you'll play a key role in ensuring customer satisfaction while also handling important administrative tasks.
Key Responsibilities:
* Oversee and manage customer support requests, ensuring timely and effective responses.
* Handle inquiries and provide solutions to customer issues in a professional and courteous manner.
* Assist with technical support requests, providing guidance or escalating to the appropriate teams as needed.
* Manage and update customer records in CRM systems, ensuring data accuracy and completeness.
* Perform general office administrative tasks to support day-to-day operations.
* Collaborate with other teams to resolve customer issues and improve the overall customer experience.
* Track customer feedback and identify areas for improvement in the service process.
Skills & Experience Required:
* Previous customer service experience is essential.
* Ideally, experience in technical support or system administration, or a strong interest in learning these areas.
* Proficiency with office software (Microsoft Office Suite) and CRM tools.
* Excellent communication skills, both written and verbal.
* Strong problem-solving skills and the ability to remain calm and professional under pressure.
* Organised with strong attention to detail and the ability to manage multiple tasks.
* A team player with a positive attitude and willingness to go the extra mile for customers.
What's on offer:
* Competitive salary of up to £30,000 per annum.
* Full-time, permanent role in a supportive and dynamic environment.
* Opportunity to grow and develop within a company that values its staff.
A chance to gain experience in both customer service and technical support.
If you're a motivated individual with a background in customer service and a keen interest in technical support or system administration, we'd love to hear from you!