Job Description Customer Support Specialist German Speaking
Remote Based (however one day a month working in Cambridge office)
Salary: £26,500 - £26,575 (depending on shifts) + Fantastic benefits package including equipment provided
5-week rotational shift Monday - Friday (including Saturday) between 7am-8pm (37.5 hours a week)
Four-week training program, week one and three in the Cambridge office (expenses and hotel stay paid)
On offer:
Contributory pension scheme of up to 6%
Opportunity to buy & sell holiday
Gym membership discounts
Contributory hospital and health cash plan
Eye care vouchers
Life assurance
Discounts at leading brands and retailer
Increasing holiday days with years of service
Our client is a fast-growing health and well-being service, they are looking for a strong customer service associate who will support their customers. You will be responsible for ensuring the success of the customers journey answering customers questions, concerns and overall needs and providing helpful solutions to them in an accurate and efficient manner, maintaining high standards of customer service across all interactions.
The role will include but is not limited to:
Answer customer queries and process incoming customer requests via phone and email using ticket management software in line with company policies and s...