Customer Support - Key Accounts - 12 Month FTC (Part-time 2.5 days a week)
We are working with a well-known, European leading organisation on the lookout for a Customer Support for Key Accounts to join their team in Warwick. This is an incredible opportunity to join a great company within a fantastic team.
You will be responsible for managing the day to day running of your Key Accounts, processing all orders in a timely manner, highlighting any issues or delays, building strong relationships with your accounts and providing exceptional customer service and support. You will be responsible for investigating all queries in relation to orders, delivery, availability, and other general enquiries.
You will co-ordinate customer meetings and provide relevant information ensuring information is shared and issues are highlighted. You will drive improvements through these meetings. Ensuring any actions are followed through to completion. Supporting the smooth running of customer accounts on a daily basis, providing end to end customer service and supporting in the customer journey.
You will work closely with all areas of the business to support their key account customers. You will lead pro-active communications and ensure all relevant parties are aware of any issues and that there are corrective action plans in place. To do this you will work with the customers, internal sales teams, service and group staff. Co-ordinating resources to provide first class service to the cus...