We’re recruiting for an Service Desk Analyst on a contract basis, 170 INSIDE IR35 or £33,000 FTC on behalf of a key client. This role is ideal for someone with strong 1st and 2nd line support experience, particularly in managing end-user devices, and looking to take on a new challenge.
The Service Desk Analyst will need to start on October 14th.
Key Responsibilities for the Service Desk Analyst:
1. Provide expert 1st and 2nd line support, focusing on Dell laptops running Windows 10/11.
2. Manage user accounts through Active Directory Users & Computers.
3. Handle Office 365 administration, including setting up accounts and devices for new starters.
4. Troubleshoot, fix, and replace laptops, ensuring minimal downtime.
5. Apply Group Policy management to configure and maintain user environments.
6. Utilize Manage Engine Central and MDM tools for device management (experience with these tools is a plus).
7. Efficiently manage and prioritize your own workload to resolve issues in a timely manner.
Key Skills the Service Desk Analyst should have:
8. Solid 1st and 2nd line support experience, particularly with end-user devices.
9. Proficiency in Active Directory, Office 365, and troubleshooting Dell laptops.
10. Strong knowledge of Group Policy management.
11. Experience with Manage Engine Central and MDM tools is advantageous.
12. Excellent communication skills, with a proven ability to engage with users at all levels.
If you’re a people-oriented IT professional ready to make a real impact please apply as directed.