Job Description
Service Desk Analyst required. My client are one of the UK’s Top 30 independent accountants and business advisors, providing specialist accountancy, tax, audit and business advice. They utilise a significant investment in IT to gain advantage over it’s competitors and relies on the IT Team to provide a reliable service to support it’s daily operations.
Due to on-going growth, they are now looking for a Service Desk Analyst to join their IT Team who will be responsible for supporting their 3 main sites and 500 employees in Staverton and Cheltenham. This role offers potential career progression within the team and internal & external training for your personal development.
Position Overview
1. Providing 1st & 2nd Line technical support (phone, email and in person)
2. Logging of support tickets for all issues flagged, including daily checks
3. Management of incidents
4. Building of user equipment (laptops)
5. Documentation: procedures, configurations, training
6. Maintaining an orderly and tidy working environment for all area’s under the control of the IT department
7. Ownership of 1st and 2nd line support processes, e.g starter, leaver and transfer processes
8. Maintenance of end-user and meeting room equipment (WebEx) builds and processes
9. Active Directory / GP / DHCP / DNS Management
Position Requirements
10. Full UK Driving License
11. Experience in a Service Desk / IT Support role
12. Good knowledge with Microsoft 10 and Microsoft Office 365
13. Good knowledge of Google chrome
14. Good understanding of LAN, WAN, DHCP, DNS
15. Active Directory Management
16. Experience in automation processes
17. Azure AD Support & Citrix – Desirable
18. Ivanti Workspace Control & Microsoft Windows Server 2019 – Desirable
Position Remuneration
19. Monday to Friday (rotating shift pattern)
20. Salary: £22,000 – 30,000 DOE
21. 28 days holiday incl bank holidays
22. Pension Scheme
23. Career progression