Do you have a passion for software and technology?
Are you a dedicated provider of Customer Service solutions?
Endeavour is looking for an experienced Technical Support Analyst to join our client's team in their Central London office ASAP.
Our client is a fast growing company, providing a leading SaaS platform for automating government services.
The successful Technical Support Analyst will be comfortable in a fast-paced environment and used to working with a large amount of information.
Your role will involve providing quality product and technical solutions to help customers realize their goals utilizing our client's products and services, as well as liaising with Technical Consultants and ensuring all queries are resolved.
Required skills/experience:
* Previous experience in a SaaS Technical Support role
* Excellent customer service skills - the ability to communicate clearly and concisely while also being empathetic, accurate, compassionate, resourceful, and conscientious
* Ability to evaluate, troubleshoot, and follow up on customer issues; replicate and document issues for further escalation
* Experience with third line (development) support and bug fixing; excellent problem-solving skills
* Exceptional communication skills
* Ability to be organized, work with a large amount of information, and prioritize tasks
If you are an experienced Technical Support Analyst wanting to join a fast-growing and positive company, then get in touch for further details ASAP!
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