Job Advert
Job Title: Outgoing Contact Centre Advisor
Salary: Market Rate
Location: Church Gresley
Hours: Monday - Friday, 8:30 - 17:00
An exciting opportunity has arisen for an Customer Service Team Leader to join our team at The Pallet LOOP.
Your role:
As an Customer Service Team Leader, you will be responsible for overseeing teams managing collections, customer liaison, and
shipments across the UK and Ireland, ensuring smooth operations and meeting KPIs. You will coordinate with Loop/Recovery teams to
improve workflows, supervise the local administration team, prioritise tasks, and ensure adherence to procedures. You will also
motivate the team, identify training needs, manage order tracking, collection records, shipping documents, and delivery schedules,
and address service and quality issues with Account Managers.
To succeed in this role, you will need experience in administration management, order management, and tracking service levels.
Experience as an Administration, Transportation, or Logistics Manager is essential, along with expertise in inventory management
and transport coordination. Strong organisational skills, the ability to supervise and train staff, and familiarity with Business
365 or Navision are also required.
Who we are:
The Pallet LOOP, a member of the BSW Group, are incentivising pallet returns via a cost-effective, easy-to-use, returnable pallet
system, we provide the construction industry with a simple, circular approach to pallet use that’s greener, leaner, safer,
smarter.
Shifting the sector from the linear practice of ‘deliver, distribute and discard’ to the more sustainable model of ‘recover,
repair, reuse’, we’re actively eliminating avoidable pallet waste from the building materials supply chain.
Founded by some of the biggest names in the UK pallet industry, The Pallet LOOP is transforming the way building materials are
distributed across Great Britain and Ireland.
What you will receive in return:
* Career development in a family run business
* Contributory Pension Scheme
* My Pay Rewards – discounts on vouchers
* Refer a friend scheme
* Cycle to work scheme