1 st /2 nd Line IT Support Location: Redhill Contract: Permanent We are recruiting for a I.T Support Desk Technician who will support our clients’ customers with 24/7 1 st and 2 nd line IT support. You will be an expert of our client’s technology and provide technical support for all equipment. You will provide day to day hands on technical support, administration and management of software and hardware issues, as well as promoting additional services on offer. Role Requirements – 1 st /2 nd Line Support Assist with the administration of nominated customer IT equipment and networks, including Monitoring systems/services Problem until resolved ensuring users are regularly informed of progress and that all issues are logged within the ticketing system. Follow departmental change control process and procedures. Support the IT Hosting Infrastructure as required including Storage, Virtual Environments, Email, Backups(recovery/monitoring) Support the IT Security Infrastructure as required, including Antivirus, Update/Patch management, Web Filtering Maintain software compliance for all desktop operating systems, desktop application and client licences Be part of the 24/7 on call rota responding to calls as require The ideal candidate for the 1 st /2 nd Line Suport role would have: experience working in a demanding environment within a busy 100 user network including remote sites/users. A broad range of technical skills is required in terms of diverse IT hardware and business applications. A sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including troubleshooting, patching A sound technical knowledge of Windows Server 2019/2022 administration skills A good understanding of IT Security (anti-virus, hard drive encryption, authentication) Previous experience covering 1st/2nd line support roles and working in an MSP environment. For more information on this role, please contact Juls Bujalska on or send a copy of your CV to Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.