End Date
Tuesday 24 December 2024
Salary Range
£28,329 - £29,820
Flexible Working Options
Hybrid Working
Job Description Summary
Transport Customer Services Complaint Handler - LEX Autolease.
This is a full-time role based in Cheadle, moving to Manchester in H2 2025.
Job Description
JOB TITLE: Complaint Handler
SALARY: £28,329
LOCATION(S): Cheadle (Greater Manchester)
HOURS: Full Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. We'll just need your commitment to 35 hours across Mon-Fri (8am-6pm).
We’re looking for problem solvers with a curious mind! Could you ask the right questions to investigate the complex needs of our customers?
Please note: For any colleagues new to the group, there will be a requirement whilst undertaking training to become a competent Complaint Manager to be office-based 100% of the time (On Average 6 months).
About this opportunity
Consumer Lending is a key part of our Group and helps customers by providing cars, vans, caravans, and motorbikes and/or the finance for them under our Lex Autolease brand.
When mistakes happen, it’s the role of our Complaints Handlers to investigate disputes and to put things right and get the best outcome for the customer.
As a Complaint Handler, you’d be working in a dedicated team investigating and working a portfolio of complaints and disputes with some daily goals to strive for.
Day to day, you’ll be:
* Collaborating closely with colleagues, customers, dealers, even manufacturers - talking (or writing to) a wide variety of people, in some cases senior customers within major motor brands.
* Balancing priorities between your various cases, emails, telephone calls and taking escalated calls from contact centre colleagues.
* Using your people and customer skills to deliver fair outcomes for both customers and the business.
* Playing a role educating our customers about products.
What you’ll need
* An eye for detail and the ability to think creatively – articulating this confidently in both writing (MS Office skills needed) and over the phone.
* The ability to multi-task, respond to change and prioritise.
* An honest, hardworking and resilient approach to work.
* The empathy to put yourself in the customers' shoes, asking the questions needed to understand how we can help and go above and beyond for them.
* To take a proactive approach to personal development and learning.
Ideally, we would like you to have previous Complaint handling experience but this isn’t essential.
About working for us
Our focus is to ensure we're inclusive every day and build an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.
We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%
* An annual performance-related bonus subject to group performance
* Share schemes including free shares.
* Benefits you can adapt to your lifestyle, such as discounted shopping.
* 24 days’ holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow, and thrive?
Apply today and find out more.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.
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