Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well. We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 13 stores across the UK, an established Interior Design and Trade business, a mail-order service and a thriving website. We are currently looking to recruit a full-time Senior Trade Sales Executive to support our Trade Team, based at our store in Chelsea, London. We operate a hybrid working model: three or more days from the office, the remainder of the week from home. ABOUT US We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Senior Trade Sales Executive with a positive attitude and entrepreneurial spirit who can help us nurture this company culture. Reporting directly to the Trade Manager, the Senior Trade Sales Executive is responsible for growth in revenue and reputation of the OKA brand via our Trade division. A fundamental part of our business, the OKA Trade division supports trade customers in the purchase and delivery of OKA products and provides the highest standards of customer service to these clients. OKA’s Trade Clients are largely professional residential interior designers, interior stylists, show home designers and design influencers who work with homeowners, architects, builders and developers fulfilling their interior design projects. https://www.oka.com/us/services/trade KEY RESPONSIBILITIES Sales: · New Business Development within the UK Trade market · Key Focus: Focuses on business growth and wholesale, to also include market penetration, high value deals, and long term partnerships with key accounts. · Sales Targets: Oversee large and more complex business accounts, often managing a broader or high-value territory, to achieve a personal sales budget of c. £1.5m. · Account Management: Manages key accounts and high profile clients; builds and maintains long-term strategic relationships. · Strategic Planning: Involved in strategic planning and market analysis, making decisions to optimise sales processes and outcomes. · Growth of existing trade accounts through increased conversion, order values, sales and repeat sales · Maximising new trade customer opportunities and working with retail teams to increase revenue for all channels · Utilising your superior product knowledge to support interior designers with their projects and identifying opportunities to cross-sell additional products · Keeping our clients updated with the latest product launches through regular communication · Delivering excellent sales performance to exceed targets · Constantly evaluating the market and competitors Administration: · Responding to inbound telephone calls from clients · Raising sales quotes, creating invoices, placing trade orders and processing payments · Dealing with internal and external emails and prioritising urgency · Completing order enquiries, applications, delivery and warehouse collections · Responding to stock enquiries, stock availability and advising on stock suitability · Liaising with internal departments regarding QC, stock, deliveries, trade online, marketing, showrooms and customer services · Overseeing orders from start to completion and maintaining good communication with clients · Reconciling accounts/orders daily on Internal CRM software and via Salesforce · Chasing outstanding funds on reserved orders · Managing international orders, including shipping quotes and VAT admin · Supporting Senior Sales Executives as and when required Customer Service: · Provide a friendly, courteous, professional and positive service at all times · Manage clients’ returned goods in accordance with OKA policies and understand consumer rights · Be an ambassador for excellent customer service to enhance the OKA brand · Other responsibilities as required at the direction of the Head of Trade and ID ABOUT YOU · Experience Level: Requires significant experience in trade sales, with a proven track record of success. · Proven track record of proactive approach to business and clients with creative selling skills · Minimum 2 -3 years’ experience in a customer facing role in a relevant industry dealing with A&D customers · Keen interest in furniture and home furnishings · Passion for providing best-in-class customer service and building lasting customer relationships · Excellent team player: collaborative and people driven · Excellent communicator, especially telephone manner: professional, clear, positive, upbeat, patient and friendly · Works well under pressure and to tight deadlines · Highly organised with excellent time management skills · Proficient in MS Office, including Excel, familiarity with Salesforce and Netsuite advantageous · Excellent verbal and written communication skills · Flexible approach to local and international travel · A creative, problem-solving spirit · Passion for the OKA brand OUR BENEFITS PACKAGE · 33 days holiday (including bank holiday entitlement), plus Length of Service increases · Day off for your birthday · Health Cash Plan · Generous staff discount · Enhanced Maternity Pay · Employee Assistance Programme · Eligibility for a discretionary company Bonus Scheme · Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, wellbeing centre and more