You will be part of the Training and Competence team within our Continuous Improvement function. Working alongside other key stakeholders in our business you will:
1. Oversee and administer our FCA Training & Competence Scheme
2. Work with your team, and an extended virtual team of subject matter experts across the business, to design, facilitate and deliver appropriate training experiences
3. Own and deliver our induction training programme
4. Own and deliver our leadership training programme
5. Build new training plans to address issues and opportunities identified through root cause analysis and work with colleagues in the wider Continuous Improvement team to highlight opportunities to improve internal processes and procedures
6. Lead forums and other focus groups to promote knowledge retention and deepen awareness of core competencies
7. Help to manage our programme of mandatory e-learning
8. Help to manage our intelligent learning tool and use outputs to support future training and development requirements
9. Have oversight of all training activity across our front line teams, bringing all training activity into a consistent and structured format
10. Ensure a strong risk culture exists, safeguarding customer assets at all times, compliant with all applicable regulations and laws
11. Ensure a strong customer-centric culture exists, creating an inclusive vulnerable customer experience
You will have a good knowledge of the regulation which impacts end clients including:
1. FCA training and competence regime
2. FCA vulnerable customer guidance
3. Consumer Duty
4. Conduct Risk
5. GDPR
6. Client money regulations (CASS)
7. COBS rules
8. Helping to ensure that the Company is compliant with all statutory and FCA regulations.
This role will be on an initial 12 Month Fixed Term Contract basis.
Specialist Skills, Qualifications and Experience:
Essential:
1. A thorough understanding of the UK Financial Services industry
2. Outstanding communication, planning, organisation and stakeholder engagement skills
3. Proven ability to design, build and deliver engaging and memorable learning experiences which enable participants to learn, develop and flourish
4. Ability to put the customer at the heart of all communications and processes, particularly focusing on vulnerable customers
5. Experience of translating financial, technical and regulatory jargon into easily understandable customer-friendly wording
Desirable:
1. Industry qualifications (CII, CISI or CIPD) desirable
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