The Laslett is looking for a passionate and experienced Hotel Manager to lead our team and ensure an exceptional guest experience. This is a hands-on role requiring a mix of operational expertise, leadership, and commercial acumen. Youll work closely with the General Manager, inspiring the team while maintaining our unique luxury boutique philosophy.
Why Join Us?
* A leadership role in one of Notting Hill’s most stylish boutique hotels
* Opportunity to shape and grow the guest experience, leading a dedicated team
* Work in an environment that blends luxury, creativity, and community
* Salary £55k-65k DOE
Your Role & Responsibilities
Guest Experience & Operations
* Oversee daily hotel operations, ensuring an outstanding guest experience
* Act as the face of the hotel—greeting VIPs and building guest relationships
* Lead a multi-skilled team across front office, housekeeping, F&B, and engineering
* Maintain The Laslett’s signature modern luxury and ensure service excellence
* Manage FOURTH HR software, Opera & Micros for payroll & rotas
* Work with contractors and suppliers to maintain high operational standards
Financial & Revenue Management
* Deliver financial targets, including wage costs and direct operating budgets
* Oversee cash management, deposits, and revenue reporting
* Work with the Revenue team to identify market trends and maximize bookings
* Monitor and enhance guest feedback on TripAdvisor, Booking.com, and OTAs
Sales & Marketing
* Engage with the local community to strengthen The Laslett’s presence
* Build brand loyalty and increase direct bookings & repeat stays
* Identify cross-sales opportunities with other Living Rooms properties
* Support marketing efforts and guest engagement initiatives
Compliance & Team Development
* Ensure all health & safety, fire, and food safety regulations are met
* Manage staff records, recruitment, contracts, and training
* Work with the General Manager on team training & development initiatives
What We’re Looking For
* Experience in boutique, luxury, or lifestyle hotels
* Strong leadership and people management skills
* A commercial mindset with an eye for detail
* Passion for hospitality, guest service, and team culture
* Ability to work in a fast-paced, hands-on environment
Benefits
* Training & development
* Opportunity to progress within the company
* Work life balance
* Mental Health and Well-Being provider
* Staff discount schemes
* Opportunity to work for a great family owned business
Ready to Join Us?
If you’re an inspiring leader who thrives in a creative and guest-focused environment, we’d love to hear from you! Apply today and be part of The Laslett’s journey.
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