The Event Sales Executive will have a strong focus on converting new enquiries and increasing commercial revenue in line with the agreed annual budget and targets, whilst acting as an exemplary colleague to other Event Sales team members. This will include a pro-active sales approach to maximi s e revenue for eve nts and assisting with the organi s ation of Member and Investor events. Responsibilities & Key Duties Enquiry answering and sales achievement : Answer incoming enquiries and convert from prospect event to confirmed booking, to achieve sales targets and revenue. E nsure all incoming enquiries are answered in a timely manne r and managed appropriately. This includes checking of a joint email inbox for distributed enqu ires, partici pating in sales m eeting, applying a fair and consistent provisional hold policy on all prospect events, and regular communication with clients. Prepare and present effective enquiry replies and proposals. Adhere to Event Sales team SOP's (Standard Operating Procedures) around enquiry answering and sales process. Maintain excellent knowledge of venue capabilities to aid sales, site visits and offer support to Event Planners. Host professional site visits to showcase the events space to existing and potential clients including clear booking with clients and having all needed information to hand during appointment Demo nstrate exe mplary use of CRM system ( Tripleseat ) so that venue calendar / diary is well manage d, account details are correct and so there is effective inter-team communication regardin g prospect and confirmed events. Building strong customer relations to increase repeat business, and maintaining of client database. Proactively p ropose up-selling or cross selling opportunities to maximize revenue and improve guest experience, seeking external quotes on the clients behalf where needed. Ensure all event bookings are contracted in timely fashion and accurate manner, with e-signing encouraged through the use of CRM system ( Tripleseat ) to send. Ensure signed contracts are received by clients within 48 hours of issue and that status is correctly communicated via CRM system at all times. Once signed contract is received, introduce client to Event Planners in a timely and professional manner. This includes updatin g of CRM system to flag the handover has been completed. Work with Event Sales Manager and Senior Event Sales Manager to ensure that all event deposits are received within 5 working days of Issue of event contract, and encourage online payment where possible to avoid aged debtors. Work with Event Sale s Manager and Senior Event Sales Manager to ensure all event bookings are paid 30 days prior to event date as per event contracts. Event planning Collate details on CRM ( Tripleseat ) regarding event plans pre-confirmation to assist with later planning of confirmed bookings. This includes detail of payment dates, scheduled planning calls, deadline for menu choice and final numbers / allergens deadlines. Where appropriate, assist and support Event Planners by liaising with clients to generate a Banqueting Events Order (BEO). E nsur e Event Planners have all relevant i nformation they need to plan confirmed events. Whe re appropriate needed, meet and greet clients on arrival to aid retention. Business development and sa les planning Support the delivery of sales and marketing strategies with the intention of maximi s ing revenue and profit and embedding improved process across Event Sales team and other relevant departments. Ability to recognise potential account growth and work with Event Sales Manager & Senior Event Sales Manager to foster further business opportuni ties. Support competitive market research when requested to review pricing and experienced service, propos e improvements when appropriate. Develop/ maintain knowledge of market trends, competition and customers. Support Event Sales Manager & Senior Event Sales Manager in hosting networking events and FAM trips to generate future leads and business opportunities. A ttend industry trade shows with the rest of the Sales Team and other community or industry event / meetings when required to showcase The Conduit. Customer service Handle all telephone calls in a polite and professional manner, according to the Conduit standards Conduct professional and thorough site visits with prospect and confirmed events, showcasing the venue and its capabilities. Consistently achieve a high level of customer satisfaction by exhibiting a positive attitude and building trust, ensuring commitments are met and expectations are exceeded by understanding clients needs and priorities. Build strong working relationships with our Director of Partnerships, Membership team, Founding Members, Members and Investors (all key stakeholders) ensuring a high level of customer service. Escalate client complaints to Senior Event Sales Manager & Senior Event Planning Manager for reply and follow up. General Be an Ambassador of the Conduit spokesperson, advocate and supporter. As Event Sales Executive you should lead by example and maintain a professional image at all times. Develop and maintain relationships with partners and suppliers. Assisting in the efficient day-to-day running of the events office. Adhere to all Company Policies and Procedures Actively champions and promotes The Conduit Diversity, Equity & Inclusion Strategy Supports and contributes to the overall success of The Conduit Focus events business on ensuring the department and all events align with the Conduits ethos around sustainability and positive social change. Main tain good understand ing of The Conduits philosophy, objective s and practice good stewardship. Accept any reasonable duties given to you from time to time by the Director of Operations, Head of Events or Senior Event Sales Manager. Alongside your key duties you may be asked to complete other tasks as and when necessary and reasonably required in line with business needs. Key Characteristics Above we have listed the skills we would like the Events Sales Executive to have. Below speaks more about the individuals abilities to match our company culture: Has strong interpersonal skills needed to build trust amongst employees at all levels Is a team-player and enjoys working in partnership with colleagues Views individual differences as a way to build new ideas and innovations "Owns" problems rather than blaming them on others Encourages feedback on own behavior Aligned and committed to the vision of The Conduit and constantly looking for ways in your role to achieve our mission. Confident in working towards targets and self-motivated. Skills & Experience 1 - 2 years of relevant work experience in s ales position Preferably degree level education in Hotel /Event Management Excellent written and oral communication Strong interpersonal skills and strong ability to work within a team Excellent organi s ational skills Proficient with Microsoft Office Experience with different CRM systems preferable Network of highly influential and high achieving contacts AMRT1_UKCT