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Company Overview
Javelin Global Commodities is a leading global commodities marketing, trading, logistics services, and investment firm with head offices in London and wider global offices in New York, Dallas, San Diego, St Louis, Canada, Switzerland, Poland, Dubai, India, Singapore, China, and Australia. Founded in 2015, Javelin operates across 100 countries and six continents with respect to more than 20 different commodities across thermal coal, metallurgical coal, iron ore, steel scrap, metals, hydrocarbons, freight, softs, and renewables.
We take pride in our values, global reach, meritocratic culture, and strong work ethic. Our success over the years has been built on our guiding principles of customer service, creativity, transparency, integrity, and responsibility.
Whilst our footprint grows, we still foster a small-company atmosphere. We have a flat company structure and encourage collaboration across all seniority levels, teams, and locations to generate the best ideas. Javelin is committed to the wellbeing of our colleagues and organizes various social evenings, sports clubs, and lunchtime activities. Our London office has on-site gym facilities and a golf/sports simulator.
The Role
Javelin is looking for a Service Desk Analyst to join our London office, acting as a first point of contact for users seeking technical support. This role has come about after consistent company growth and would suit someone who is self-motivated and willing to get involved. We are looking for someone with a proactive approach to troubleshooting and who can communicate effectively with people at all levels. This is a fast-paced environment where the individual must prioritize tasks and demonstrate a willingness to learn.
Key Responsibilities Include:
1. Assist and support users with day-to-day IT issues both within the office and for remote users.
2. Answer 1st and 2nd line support queries and investigate further where needed.
3. Troubleshoot iOS devices, laptops, desktops running Windows 10/11, and printers.
4. Perform desk moves and relocate equipment as required.
5. Support MS Teams, Office 365, Azure AD, Active Directory, Group policies, and more.
6. Troubleshoot Citrix, Bloomberg, Web Ice, and various other applications.
7. Assist with meeting room equipment as needed.
8. Work with and log issues with third-party vendors and follow up on resolutions.
9. Keep company documentation up to date.
10. Assist in all areas of IT where required.
Requirements
1. Good understanding of general IT and knowledge of Windows Operating Systems from previous work experience in an IT Support/Service Desk Analyst position.
2. Ability to multi-task and be resourceful.
3. Team player with strong collaboration skills.
4. Ability to communicate confidently with all levels of the business.
5. Keen to learn all areas of infrastructure beyond your current level of understanding.
6. Ability to prioritize tasks and keep people well-informed when assistance is required.
Benefits
1. Annual discretionary bonus.
2. 25 days holiday.
3. Company pension scheme (10% company contribution).
4. Private medical scheme with additional wellbeing benefits.
5. Travel insurance.
6. Income protection.
7. Life assurance (5x salary).
8. Bike2Work scheme including secure onsite storage and showers.
9. Season ticket loan.
10. Onsite top-of-the-range gym.
11. Social environment with an onsite breakout area featuring a golf simulator, darts board, and foosball table.
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