Head of Customer Support and Customer Care
Location: London
Department: Customer Operations
Employment Type: Full Time / Hybrid
Job Responsibilities
As the Head of Customer Support and Customer Care, you will be responsible for leading the customer support team, ensuring high levels of customer satisfaction, and developing strategies to improve customer care processes.
Minimum Requirements
1. Proven experience in customer support management.
2. Strong leadership and team management skills.
3. Excellent communication and interpersonal skills.
4. Ability to analyze data and metrics to drive improvements.
Application Process
Please provide your LinkedIn profile and confirm your availability to start, expected salary, and whether you require sponsorship to work in the UK.
Hybrid Working
This role is hybrid (2 days in the office), please confirm that you are happy with this.
Demographic Survey
This is an optional survey for monitoring diversity and inclusion efforts. Submission is voluntary and will not affect your application.
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