Primary Details
Time Type: Full time Worker Type: Employee Complaints Handler (Insurance)Leeds with hybrid working Due to continuous growth, we are currently looking for a Complaints Handler to join our team in Leeds.In this role, you will manage Core, Complex and Reinsurance Company and Lloyd's complaints, and other associated activities. An integral part of Claims Governance within Claims Performance, you’ll support regulatory compliance and help to protect QBE’s reputation.
If you have previous experience of complaints handling within insurance (Commercial or Retail), we’d love to hear from you!
Your new role
Investigate and resolve complaints at all levels of complexity in accordance with the requirements of the Financial Services Authority (FCA), Lloyd’s, the National Bank of Belgium (NBB) and QBE’s internal Policies and Processes and ensure fair and prompt customer outcomes
Contribute to and oversee the management of the central complaints’ mailboxes, actioning and disseminating emails
Maintain up to date knowledge of the stance taken by the Financial Ombudsman Service (FOS) on applicable complaint types and support compliance with Lloyd’s requirements through participation in the Lloyd’s Market Dex Forum.
Lead audits of complaints handling performed by Delegated Claims Administrators (DCAs) with complaints handling authority from QBE.
Manage the eff...