* A market leading and international business
* A great opportunity to help shape this brand new role
About Our Client
The client is a well-established global leader in the consumer products sector, known for their innovative and high-quality products. They are committed to delivering exceptional customer service and support. With a strong presence in the UK, they cater to a diverse range of customers, offering solutions that enhance everyday life.
Job Description
* Provide technical support to customers via phone, email, and chat.
* Diagnose and troubleshoot technical issues with the company's products.
* Support basic IT queries on PCs, Macs, and mobile phones.
* Guide customers through step-by-step solutions to resolve their technical problems.
* Document and track customer interactions and technical issues in the CRM system.
* Collaborate with the technical team to escalate and resolve complex issues.
* Conduct follow-ups with customers to ensure their issues are fully resolved.
* Assist in the development of technical support documentation and FAQs.
* Stay updated on the latest product features and technical advancements.
The Successful Applicant
* Proven experience in a technical support or customer service role.
* Potentially from a 1st or 2nd line IT support or a technical customer service role.
* Knowledge of PCs and Macs and excellent systems skills.
* Strong technical aptitude and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to explain technical concepts to non-technical customers.
* Proficient in using CRM software and other support tools.
* Highly organised with strong attention to detail.
* A customer-centric mindset with a passion for delivering exceptional service.
* Flexibility to work in a fast-paced and dynamic environment.
What's on Offer
Salary of circa £35,000 to £39,000 plus excellent package.
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