JOIN A TRUSTED OUTSOURCER TEAM WITH THE INSIGHT, EXPERTISE AND PACE TO CREATE BETTER OUTCOMES FOR OUR CLIENTS, THEIR CUSTOMERS AND THE COMMUNITIES THEY ARE A PART OF.
Huntswood's people are its most valued asset, and we take their career development very seriously. We are a Business Process Outsourcer otherwise known as a BPO in the industry.
Working with Huntswood means that over your career with us you'll experience a greater variety and flexibility compared to working with a single company.
Whether you are joining us in a contract position or as a permanent employee, Huntswood commits the same energy and effort into developing your career and skillset!
UTILITIES COMPLAINTS HANDLER
We are seeking a dedicated and empathetic Complaints Handler to join our existing team and manage customer complaints effectively and efficiently. The Complaints Handler will be responsible for investigating customer complaints in a timely and professional manner, ensuring a high level of customer satisfaction and retention. Along with Outbound calls to our customers regarding their existing complaint to discuss findings and come to a resolution.
Start Date: Monday 3rd February 2025
Salary: £23,445 pa + Performance Bonus
Working hours: 37.5 hours per week, 5 days per week. Monday to Friday between 8am - 6pm.
Job Responsibilities:
Investigation: Responsible for investigating, identifying, and resolving customer queries using the complaint management system...