Complaints Handler
OA are recruiting for a Complaints Handler to join our client’s highly successful and growing team.
You will be responsible for successfully resolving deposit disputes between landlords, tenants, and agencies - from initial inquiries and dispute handling to early resolution or formal resolution through a written proposal or decision. You will also effectively manage a caseload of dispute cases.
Location: Borehamwood
Hours: Full-time, 9am – 5:30pm, Monday to Friday. Hybrid working: 2 days in the office and 3 days from home following successful training. Remote working also considered.
Salary: Up to £28,000 – depending on experience
Complaints Handler Benefits:
23 days holiday + UK bank holidays
Life assurance
Private health care for you and dependents
Employee assistance programme, including GP line, cashback for treatments, advice line
Season ticket loan
Rental deposit loan
Annual leave purchase scheme
Complaints Handler Key Responsibilities:
Manage and resolve disputes through early resolution, default, or written decisions, ensuring KPIs and deadlines are met.
Advise Members and Tenants via phone and email, liaising with landlords, agents, and tenants.
Respond to dispute enquiries within set KPIs and Scheme Rules.
Engage with parties to seek resolution, including initial contact by phone.
Assess evidence, approve cases, and log disputes accurately and promptly.
Oversee dispute evidence collection...