The Global Operations Control Testing Utility is responsible for the testing of controls that are designed and executed by Citi’s Global Operations Control Testing teams such as Payment Controls, Loan Controls, Financial Crime, Fraud Prevention, Fraud Operations, Regulatory Reporting, etc.
This is a strategic and execution-oriented management position which, along with the Global Core Operations Testing Team Leader, is accountable for end-to-end controls testing i.e., operational controls performance assurance/testing – which includes design, execution, results reporting, and insight sharing related to the above scope of controls testing.
The Global Core Operations Controls Testing leader is a subject matter expert on overall controls testing, with an excellent level of understanding of control testing and who closely follows the latest trends in Global Core Operations controls testing and adapts them for application within their own job and covered businesses and functions. Initially, this role will focus on Maker Checker Controls across segments of the organization in support of Risk Reduction efforts related to the risks identified by IA for Maker Checker type controls.
Excellent communication skills are required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence and convince others, particularly colleagues in other areas and occasional external customers. Accountable for significant controls testing results and advice regarding the controls execution. Necessitates a degree of responsibility over technical strategy.
Responsibilities:
* Supports the Global Core Operations Controls Testing Utility by assessing control design, designing control testing tools, developing control testing procedures, ensuring control testing transitions, dispositioning exceptions, and developing insights.
* Carries key responsibility for Control Design Assessment (CDA) by executing CDA checklist/procedures for controls and recording results in Citi Risk & Control (CRC).
* Owns significant portions of control testing design activity, which includes writing control testing tool descriptions, and completing control testing and QUEST setup.
* Develops control testing procedures in Confluence and is responsible for obtaining necessary signoffs from covered businesses and functions.
* Performs a uniquely significant role in training the Central Execution team overseas on all designed control testing tools and established control testing procedures.
* Has the ultimate decision on controls testing outlier disputes, holding the responsibility to raise concerns through IMPACT Concerns or QUEST Observation Logs based on the Business.
* Creates materials for Operational Risk Forums (ORF) and senior meetings as needed and investigates causes for results that are deviating from trends and escalates situations that pose excessive risk(s).
* Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing.
* Supports team members on topics ranging from control testing design to performance management and control testing platforms basics.
* Helps drive continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing.
Qualifications:
* Experience in Global Core Operations and Risk & Controls roles.
* Subject matter expert on controls design, execution and/or control testing.
* Excellent understanding of MCA (Managers Control Assessment) frameworks and processes.
* Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint.
* Experience with tools such as [Quest, CR&C, JIRA].
* Effective communication, written and presentation skills.
* Strong people and relationship management skills with the ability to influence others and foster a sense of collaboration.
* Independent thinker and able to perform a credible challenge of businesses/functions.
* Ability to work effectively on virtual teams, including across different geographies and time zones preferred.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
What we’ll provide you:
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
* 27 days annual leave (plus bank holidays)
* A discretional annual performance-related bonus
* Private Medical Care & Life Insurance
* Employee Assistance Program
* Pension Plan
* Paid Parental Leave
* Special discounts for employees, family, and friends
* Access to an array of learning and development resources
Alongside these benefits, Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
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Job Family Group: Risk Management
Job Family: Business Risk & Control
Time Type: Full time
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