The Role
NextGear Capital UK and Ireland, part of the Cox Automotive Group and is the UK’s leading provider of Stocking Plans for independent and franchise dealers.
NextGear Capital offers Stocking Plans designed to help independent and franchised used vehicle dealers buy, manage, and sell stock. It provides carefully tailored plans connecting stock wholesalers to dealerships, providing simple, cost-effective support across a wide range of vehicle sources.
The Customer Support team are a core part of the business as they support the customer on-boarding process within NextGear along with several administrative tasks which support the growth of the business in relation to new business.
The team support the business producing documentation/checking /updating bank details to ensure an account can go live proving real time updates to colleagues within the ASE/Sales team you will work together to drive growth in this area. In addition to new accounts, you will complete account maintenance tasks to support dealers as they utilise their plan.
The team’s mission is to always provide excellent customer service, along with first time resolution in all aspects of our role, our aim is to provide support and education at every opportunity.
Scope of Role:
Reporting to the Customer Service Manager, your key responsibilities will be to produce documentation in a timely manner ensuring are accurate and reflects the information provided. Provide support and education to our dealers/suppliers and Account Managers to ensure world class customer service is provided in all instances. A passion for delivering excellent customer service is essential, ability to identify issues, escalate them to ensure there are no delays for our dealers, accuracy, patience, and great listening skills are all key to ensuring our customers feel valued and receive a great customer experience. In addition, you will be required to support the Customer Success team with aspects of their role, i.e. answering calls, reviewing invoices, updating vehicles, and replying to e mails received.
Objectives for Role:
To provide excellent customer service in all instances, taking ownership for resolving requests first time where possible, tackling complex queries ensuring the customer journey is not impacted at any stage and our dealers/suppliers/Account Managers are always supported.
Skills, Knowledge and Experience:
Essential to have:
Experience of working in a fast paced, customer focused setting
A great attitude towards providing an excellent level of customer service which exceeds customer expectations.
Great Initiative to take ownership of resolving queries first time where possible, taking appropriate course of action and prioritising workload to meet deadlines.
Experience of communicating with internal/external customers
Effective communication, verbal, written numerical and people skills.
Ability to collaborate with colleagues and conduct tasks effectively, knowing when to seek help, support, and advice.
Ability to work under pressure.
Ability to identify information from financial transactions and communicate with customers/suppliers regarding this information.
Nice to have:
Energetic, positive, and outgoing personality
Experience of working as part of a team, understanding a variety of roles and responsibilities appropriate to service needs
Knowledge of the automotive industry advantageous but not essential
Previous customer service experience beneficial but not essential
STRICTLY NO AGENCIES PLEASE
We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL.
We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's.
Who we are
Cox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.
The Benefits
Testimonials
Aneliese Platts
Senior Designer
“The people that work here are what sets Cox Automotive apart. We genuinely work as a team, and I feel the same level of support everywhere in the business. Working here is like a family away from home, but most importantly we have fun whilst doing it!”
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Executive PA & Business Support
“I wouldn’t be where I am today without Cox Automotive. The company has real culture of learning, pushing the boundaries and making YOU better. It’s all built on strong values that are more than just words, they’re acted on every single day.”
Gemma Hepple
National Operations Manager
“In my nine years here, Cox Automotive has allowed me to learn, grow and hone my skills. There’s a real commitment to inclusion and diversity and today I am proud to be in what was historically perceived to be a ‘man’s’ role.”