Supporting the work of the Jeweller since 2006
37.5 hours per week, 08:00 am – 16:00 pm.
At Domino, we create high-quality, ethically crafted jewellery that celebrates life’s most treasured moments. As the UK’s leading jewellery manufacturer, we are proud to create designs that bring joy to special occasions, underpinned by our dedication to exceptional service, innovation, and community.
Based in Birmingham’s historic Jewellery Quarter, our knowledgeable and professional team represents our greatest strength. We are passionate about fostering a culture where every voice is heard, and together, we grow, support, inspire, and celebrate our shared successes.
About the Role
We are looking for a Customer Service and Sales Executive to deliver exceptional service, resolve inquiries, and drive sales by promoting our products. The ideal candidate will be highly motivated, with a strong background in sales and customer service. They should possess good knowledge of jewellery manufacturing processes and stock control.
We seek someone with excellent communication, problem-solving, and negotiation skills, coupled with a deep understanding of the jewellery industry and its products. The successful candidate should demonstrate effective time management, working efficiently and collaboratively with internal and external colleagues and clients.
Role Responsibilities
Provide a high level of customer service to include:
* Ensure interactions are logged and orders are placed on our system correctly.
* To educate customers on components and manufacturing suitability.
* To recognise buying signals and to sell the benefits of buying from us.
* Resolving Customer complaints and concerns.
* Maintaining Jewellery knowledge and an understanding of the products we sell.
* To support our sales reps with ordering, questions, feedback and product launches.
* Be the voice of the customer when feedback is given making sure all key stakeholders are informed.
* Collaborate with key stakeholders to resolve issues or to enhance the customer’s journey.
Candidate Requirements – Behaviours & Competencies
* Ability to understand and manage emotions effectively, demonstrating empathy, self-awareness, and patience when interacting with customers and colleagues.
Communication Skills:
* Verbal: Clear, confident, and professional communication with customers and internal teams.
* Written: Strong email and documentation skills with excellent attention to grammar and clarity.
* Active Listening: Ability to fully engage with customers to understand their needs and provide effective solutions.
Adaptability & Resilience:
* Ability to stay calm and professional under pressure, adapt to changing priorities, and work efficiently in a fast-paced environment.
* A proactive team player who fosters a positive work environment and collaborates effectively with colleagues across departments.
Attention to Detail:
* Ensuring accuracy in customer orders, data entry, and correspondence to maintain high service standards.
Customer-Centric Mindset:
* Passion for delivering outstanding service, taking full ownership of customer queries, and ensuring satisfaction at every touchpoint.
Problem-Solving & Initiative:
* Proactively identifying potential issues, proposing solutions, and taking the initiative to improve customer experiences.
* Confidently promoting products, overcoming objections, and influencing customer decisions in a professional and ethical manner.
Time Management & Organisation:
* Ability to prioritise tasks effectively, meet deadlines, and maintain high levels of productivity without compromising quality.
Qualifications and Education
* Experience in manufacturing production processes and stock control.
* Maths equivalent to GCSE C grade or above.
* Adept at using Customer Relationship management systems (CRM).
* Jewellery Product knowledge is an advantage.
Location
* Negotiable/dependent on experience.
Working Hours
* 37.5 hours per week, 08:00 am – 16:00 pm. Please be aware that this role is based on site in Birmingham.
* 24 days per annum, plus 8 bank holidays (increasing incrementally by 1 day at 3, 6 & 9 years’ service to a total of 27 days).
* Holiday exchange – ability to buy or sell an additional 5 days holiday per year.
* Workplace pension with Scottish Widows.
* Life assurance (paying out 4 x gross annual salary).
* Profit related bonus scheme.
* Health benefits, including access to a health care cash plan with BHSF and an employee assistance program + GP appointments via Sage Benefits application.
* Retails discounts via Sage Benefits application.
* Interest free loans for parking permits.
* Staff assisted purchase scheme – enabling staff to purchase products and repay over 12 months, interest free.
* Eye test vouchers with Specsavers.
* Cycle to work scheme.
To Apply
If you are interested in joining the team or have any questions about the role, we would love to hear from you. You can send your CV to us by using the application form.
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