Service Desk Analyst
Location: Stoke Gifford, Bristol + Hybrid Working Arrangements
Role Type: Full time / Permanent
Role ID: SF 62229
At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Analyst at our Stoke Gifford, Bristol site.
The role:
As a Service Desk Analyst, you’ll support and provide an excellent 1st line support service for all software, hardware, and network issues to our customers, while developing a future career with Babcock International.
Responsibilities:
* Answering calls, chats, and service requests received to the Service Desk to the required standards.
* Capturing all interactions into our ticketing system.
* Escalate when appropriate to ensure a prompt restoration of service.
* Additional administration duties to support our 2nd line/3rd line teams.
* Completing a variety of checks and monitoring activities on Babcock Infrastructure throughout the shift and as directed by the Shift Senior.
This role is full time, 37.5 hours per week and provides hybrid working arrangements with 3 days in the office based at Stoke Gifford, Bristol and 2 days working from home.
Essential experience:
* Customer service experience (face to face/over the phone).
* Previous service desk experience at an entry level or call centre experience.
* Experience using any form of ticketing system that captures customer information.
* Experience with systems such as Active Directory and Microsoft Applications.
* An interest or strong passion for IT.
Qualifications:
We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn, then we would like to hear from you.
Security Clearance:
The successful candidate must be a sole UK national who is able to achieve and maintain Security Check (SC) security clearance for this role.
What we offer:
* Matched contribution pension scheme, with life assurance.
* Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+.
* Employee share scheme.
* Employee shopping savings portal.
* Payment of Professional Fees.
* Reservists in the armed forces receive 10-days special paid leave.
* Holiday Trading allows employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement.
* ‘Be Kind Day’ enables employees to take one working day's paid leave a year to undertake volunteering work with their chosen organisation or registered charity.
* Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental, and financial wellbeing.
Babcock International:
For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.
We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.
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