Service Desk Analyst / L1 & L2 Support Engineer £30-34k Benefits, London Bench IT are looking to onboard a Service Desk Analyst / L1 & L2 Support Engineer for a dedicated managed support service working on site for our customer who are a Global Asset Manager. The successful candidate should have the skills and experience included below; A minimum of 3 years’ experience as a Service Desk Analyst or similar Strong communication and interpersonal abilities Good knowledge of a service management tool. ServiceNow would be an advantage ITIL Foundation qualified Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Initiative, willingness to seek and achieve improvements to processes and technology The ability to work well under pressure to strict deadlines in a professional manner Manage and resolve assigned incidents Confidence in resolving issues that require physical presence, such as hardware installations or network configurations Technical Skills & Competencies Thin Client management Citrix: XenApp 7.x & Workspace/Receiver Proficient with Operating Systems (Windows 11 / Windows Server) Microsoft 365: Outlook, OneDrive, Teams, SharePoint & Integrated Apps Active Directory Users & Computers Laptop / Desktop builds and management Zoom Mimecast iPhone configuration & management Basic understanding of LAN technologies and protocols including TCPIP, Wireless Daily morning operational checks Service Desk Analyst / L1 & L2 Support Engineer £30-34k Benefits, London