Description
Wanstor is a multi SDI award winning, future proofed IT service provider. We are a growing, fast paced and innovative company that is continually striving to improve.
If you are looking for a place that will help you launch your IT career then this is the role for you. Wanstor is a place of opportunities for people to reach their full potential and pursue their ambitions.
We have a team of brilliant minds and personalities who come together to deliver exception projects and provide amazing customer service. We all work together to make sure we have a collaborative and supportive environment that stimulates growth.
What You'll Do
* IT support experience at a 1st line level
* Provide excellent, proactive, customer service
* Support our customers on the phone, via live chat and over email
* Proactively solve customer queries
* Continually improve the way the service desk work
About You
You will have already started your journey within IT but are looking to develop your skills within a fast paced and supportive environment. You may have the following experience: -
* IT support experience at a 1st line level
* Knowledge of ITIL, incident, problem and change management.
* Experience taking responsibility and ownership of stakeholders and projects
* A desire to provide excellent, proactive, customer service
* Well organised, able to multitask and work autonomously
* Positive and energetic
* Happy to work a variety of shifts including weekends
What You'll Love
* Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
* Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
* Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
* Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
* Team Spirit: Join a friendly team and engage in various social events organized throughout the year.
* Health and Wellbeing: Benefit from Vitality health programs to keep you at your best.
* Bonuses: Get rewarded for the exams you take and the service you provide
Wanstor is an award-winning IT Solutions Company celebrating its 22nd year in business. The company has grown year on year and now has a team of over 240 staff. With IT Support Offices in central London and regional field-based IT Support, we are well placed to meet our customers’ needs for a quick response.
We provide a range of hosted and deployed services for customers small and large. Our hosted solutions include hosted Email (Hosted Exchange), Hosted online back-up, Hosted Desktop, and Hosted Network Monitoring. Wanstor provides a full support service which includes a 24-hour helpdesk, network monitoring and on-site support.
Wanstor’s clients provide a wide variety of fascinating opportunities for motivated technical staff. We employ service-oriented technical experts to work within our service team delivering a variety of hosted and deployed solutions.
We are a growing company with dedicated teams managing networks, storage and colocation. Our customers are some of the biggest brand names in the UK, and our consultants are some of the most skilled networking experts in the country.
As a service-centric organisation, we see people as our best competitive advantage as we strive to provide unsurpassed service to our customers. We expect a lot but at the same time are extremely supportive as we look to help realise each person’s potential in building a successful career with Wanstor.
Core Values
We align ourselves to a core set of values & behaviours:
* Customer Advocates: Put customers at the heart of what you do, to consider their needs with every decision you make
* Proactive: Leave things better than you found them. Drive change, don’t just talk about it.
* Growth Mind-set: Learn on reflection, embrace change, and seek to continuously improve. Take opportunities to share knowledge with others
* Trust: Do what is right, not what is easy. Instil confidence through proactive communication.
* Winning Teams: Don’t settle for average, inspire others with your ambition and enthusiasm.