Job Description
Join A Winning Team - Customer Support Specialist\n\nBrook Street Recruitment is excited to be working with a leading organisation based in Southampton Central, located conveniently opposite the train station. We are seeking a Customer Support Specialist to join their growing team and deliver exceptional service.\n\nAbout the Role: As a Customer Support Specialist, you will play a key role in supporting customers and third parties through digital channels, including email, WhatsApp, SMS, live chat, and social media. Your responsibilities will include assisting with loan applications, managing existing loan accounts, and providing personalised support to meet customer needs.\n\nKey Responsibilities:\n\nCommunicate with customers through various digital platforms\nAssist loan applicants by providing guidance and managing documentation\nManage and maintain existing loan accounts, resolving customer concerns\nProvide tailored support for customers, including those in vulnerable situationsWorking Hours: 37.5 hours per week:\n\nMonday to Thursday: 08:00 - 16:30, with at least one late shift per week until 18:00 (during the ongoing business hours pilot)\nFriday: 08:30 - 17:00\nOccasional Saturday and bank holiday support may be required as the business growsWhat We're Looking For:\n\nStrong written communication skills with a customer-first approach\nA positive, enthusiastic team player who thrives in a collaborative environment\nEagerness to learn, grow, and embrace new challenges\nBasic computer skills and a willingness to engage with advanced systemsWhat's in It for You?\n\nCompetitive salary with a quarterly bonus scheme\n22 days holiday plus bank holidays (increasing with service)\nCasual dress and a supportive, team-oriented work environment\nLife cover, dental scheme, and access to GP & counselling services\nCareer development with regular coaching and personal feedback\nSocial events, volunteer opportunities, and a welcoming team cultureIf you are passionate about providing excellent customer service and want to be part of a thriving, people-focused organisation, we want to hear from you!\n Apply today with Brook Street Recruitment and take the next step in your career!\n\nBrook Street NMR is acting as an Employment Agency in relation to this vacancy