We are currently looking for a Complaints Handler to work as part of the resolution team, with a well-established Chemical Manufacturer based in West Yorkshire who supply their products on a global scale! The role gives the Complaints Handler the opportunity to join a developing team at an exciting time, striving to provide an exceptional customer experience and revolutionise how complaints are handled and resolved!
Key responsibilities for the Complaints Handler:
* Resolve customer complaints relating to orders, deliveries, damaged goods, and incorrect pricing.
* Provide first contact resolution, ensuring that customers are kept up to date and a resolution is reached.
* Work proactively to understand and manage key issues/problems and drivers of customer satisfaction, using root cause analysis to drive both corrective and preventative actions, continually working to drive continuous improvements.
* Represent the company principles and values through each customer interaction, ensuring it is friendly, professional, and efficient.
* The Complaints Handler must take a proactive approach in ensuring customers are well informed, from initial communication through to completion.
* Coordinate internal and external investigations to ensure a timely resolution is achieved, maintaining accurate records of decisions made and processing and approving credit notes and returns.
Experience of the Complaints Handler:
* You will have experience working in a fast-paced complaints handling resolution role.
* Able to demonstrate great communication skills, showing confidence over the telephone as well as through computer systems.
* Have fantastic attention to detail, able to follow procedures as per company policy when processing customer complaints, with a sound understanding of identifying the root cause of complaints to prevent further issues in the future.
* Demonstrate a good understanding of overall order book management and competence with SAP/Salesforce software.
If you have the skills and experience required for the role of Complaints Handler, please click on the link below to apply directly!
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