Service Desk Analyst – Office Based – UK Driving License Required
We are currently seeking someone with 1 st line support experience with a technical knowledge based around Windows and basic networking to work as part of a team supporting users across multiple UK locations, this means there will be travel required.
Main Responsibilities:
* Provide first-line technical support to users via phone, email, or in-person, addressing a range of IT issues.
* Troubleshoot software and hardware problems on Windows & Mac OS, Workstation and Server operating systems.
* Assist with installations, configurations, and updates.
* Perform basic network troubleshooting related to Local Area Networks (LAN).
Required Skills and Experience :
* Proven experience in a help desk or technical support role.
* Strong knowledge of Windows Operating Systems
* Familiarity with computer hardware components and their functionality.
* Experience with Mac OS is advantageous.
* Basic knowledge of LAN configurations and troubleshooting.
* Good understanding of TCP/IP Networking and experience with DHCP, DNS, VPN.
* Proficient in VoIP, Mobiles and Tablet operation and support.
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