We are seeking a dedicated Business Systems Administrator, Change Analyst and Training Manager to ensure the effective operation and ongoing development of SystmOne, the new Electronic Patient Record system currently being implemented for the Public Health Nursing service in Devon. You will act as the subject matter expert for SystmOne, be responsible for providing operational support and guidance on the development of the clinical system and act as the point of specialist knowledge to ensure that SystmOne supports clinical and business activities appropriately and efficiently. In this role, you will carry out change analysis, configuration changes and minor developments, onboard new users, provide tier 2/3 helpline support, and deliver training throughout implementation and business as usual business system management. You'll also contribute to user documentation and maintain an organised online resource repository and standard operating procedures. You will play a crucial role in optimising the new system, ensuring data quality and enhancing its efficiency and functionality.
1. To identify via user engagement or horizon scanning develop system change requirements.
2. To provide support to co-ordinate the delivery, development and continual improvement of key Information Systems, business systems training courses for DCC/Health staff, partner agency staff and other business systems users.
3. To collaborate with Data and Intelligence to maximise value of case management data and analytics requirements.
4. To provide project change analysis and project support from initiation to completion. This will include developing and documenting existing and new business processes and innovative ways of working, consulting with relevant staff groups to ensure government requirements and business needs are met.
5. Communicate with senior leaders, as required, to ensure proportionate and effective system changes take place at agreed times and do not adversely affect business operations.
6. To ensure Information Systems are configured and aligned to business processes, this includes the creation of workflows, forms and management of configurations.
7. The identification and logging of system faults, liaising with end users, system providers and technical staff hosting the systems to resolve issues.
8. Setup user access and role-based permissions including ensuring correct access rights for NHS Smartcards.
9. This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
10. This role requires a DBS disclosure.
This is an exciting time to join our team as we support the Public Health Nursing service on their transformation journey. The implementation of SystmOne will revolutionise operations and enhance patient care within PHN. Your role will be pivotal in this transition, helping to shape the future of the service and ensuring a smooth and efficient implementation of the new system.
Experience of SystmOne systems configuration, management or administration is important as is experience of working in a health service.
DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon.
Happy to Talk Flexible Working - The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.
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