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Job Description
The Technical Specialist will perform a complex range of technical work activities either remotely or directly, internally or externally to meet business and customer requirements. This role involves providing technical leadership in a specific area of expertise, collaborating with stakeholders and resolver teams, and performing problem determination and resolution support.
Key Responsibilities
* Proactively research problems and solutions, documenting findings for the benefit of customers and colleagues.
* Communicate effectively on complex issues to meet business and customer requirements.
* Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
* Maintain technical knowledge and expertise associated with applications specific to individual customers, including regular maintenance of Knowledge base articles.
* Act as a role model for colleagues by providing guidance around technical topics and ensuring the sharing of internal best practices.
* Progress/close incidents to a satisfactory conclusion on the incident management system.
Requirements
* Ability to identify personal development needs in line with business objectives.
* Adherence to Computacenter Information Security Policies, reporting any potential or actual security events or other security risks to the organization.
Note: This role requires a high level of technical expertise, excellent problem-solving skills, and strong communication abilities. The ideal candidate will be proactive, detail-oriented, and able to work effectively in a fast-paced environment.
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
IT System Training and Support
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