1. Immediate start
2. Excellent contact centre environment
About Our Client
Our client is a not-for-profit organisation that is committed to improving lives and communities in the Manchester area. With a contact centre seating around 50 employees, this organisation is known for its commitment to providing high quality services and its dedication to improving the lives of its members.
Job Description
This excellent role will lead the contact centre operation for a period around 6 months.
3. Manage and motivate a customer service team to deliver exceptional customer service.
4. Monitor and analyse customer service performance metrics.
5. Develop and implement customer service strategies.
6. Handle complex and escalated customer service issues.
7. Coordinate with other departments to ensure consistency and efficiency in customer service delivery.
8. Conduct regular training sessions for customer service staff to improve skills and knowledge.
9. Promote a positive and customer-centric culture within the team.
10. Comply with all regulations and standards in the not-for-profit and charities industry.
The Successful Applicant
A successful