1st line support - london, up to £30,000

1st Line Support – London, up to £30,000

1st Line Support
Location: London
Salary: £20,000 - £30,000 per annum

We are seeking a 1st Line Support Engineer with approximately one year of experience to join a fantastic company based in London. We've successfully placed several candidates with this organization, and the team you'll be joining is made up of our alumni! The role requires proficiency in Microsoft Office 365, managing multiple support tickets, and working directly with users. Experience in the retail sector is a plus, and candidates must be comfortable working weekends on a rotating schedule.

Benefits include:

* Comprehensive training and career progression
* Ideal opportunity for someone in the early stages of their IT career
* Supportive team and collaborative work environment
* Discounts on meals!

Position Overview:
As a 1st Line Support Technician, you'll serve as the first point of contact for IT issues and assistance requests. Your role is essential in providing top-notch customer service, solving technical challenges, and ensuring smooth operations for our stakeholders.

Key Responsibilities:

* Offer both remote and on-site technical support, troubleshooting and resolving hardware and software issues.
* Respond promptly and professionally to service requests and inquiries.
* Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
* Escalate complex issues to 2nd Line Support or the relevant technical teams when necessary.
* Ensure client satisfaction by following up on resolved issues and ensuring systems are functioning properly.
* Assist with basic network and system administration tasks.
* Collaborate with the team to stay current with technology and industry trends.

If you are keen to discuss the details further, please apply today or send your cv to Sophiecorecruitment

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