Job Title: Customer Services Training Manager – Maternity Cover
Location: once every 2 weeks in the office
Fix term Contract 9 to 12 months
Salary: £38,000 to £42,000
About the Company
A privately owned, entrepreneurial company based in Central London is seeking an exceptional individual to join their team. Established in 1999, this company has been an internet pioneer, operating a vibrant marketplace for community-based local services in the UK and international markets. Their core brand offers a global classified ads platform enabling users to buy and sell a range of items/services such as properties, cars, events, dating, and much more, all in their local area through a simple and sociable shopping experience. Operating in 16 markets worldwide and generating 15 million users a month, they have ambitious plans for further growth.
About the role:
They are looking for an exceptional Training and Quality Manager to support the growth and development of their International Customer Service Team for a maternity cover period of 9-12 months. This role focuses on the Customer Service department and processes, with potential involvement in cross-departmental training to ensure all customer contacts align with their values and brand promise: delivering the best customer experience.
Responsibilities:
Manage and update knowledge management systems in line with quality standards, protocols, product, and process changes.
Document and provide guidance o...