I am currently recruiting for this new exciting poisition for my Client based in Ulverston. They are seeking a Customer Support - Retail Consultant & System Trainer
About the Company We're a fast-growing tech company providing a Cloud-based POS system for small to mid-sized retailers, especially in the outdoor and cycle sectors. Join our supportive team as we expand internationally!
Role Overview We're looking for a skilled POS System Trainer to join our Customer Support team. This role involves delivering training to customers both remotely and on-site, supporting their use of our solutions to optimize retail operations.
Key Responsibilities
* Training: Provide training on our POS system to help customers maximize its benefits.
* Support: Resolve advanced customer issues with a focus on excellent service.
* Consulting: Advise customers on best practices for retail optimization.
* Documentation: Develop and update training guides and support materials.
Requirements
1. Experience: 3+ years in retail consulting, training, or related field.
2. Technical Skills: Proficiency in IT and cloud-based solutions.
3. Retail Insight: Knowledge of retail challenges, especially in outdoor and cycling.<...