Senior Service Desk Engineer
We have an exciting opportunity for a Senior Service Desk Engineer to join our team based in Slough. You will join us on a full-time, permanent basis and in return will receive a competitive salary. Here at Furniture Village, we have built a hugely successful retail business with a winning environment to work in, and we are delighted to have won Best Retail Family Business of the Year! We are caring, passionate, honest people who go the extra mile and make brave decisions to ensure our customers are always delighted with our service.
About the role:
An exciting time to be joining Furniture Village as we move forward with our digital business transformation. In a new role within the IT department, the Senior Service Desk Engineer will join a high-performing IT support function supporting existing IT solutions and new IT solutions as they are rolled out.
Key Responsibilities of ourSenior Service Desk Engineer:
1. Support users in Group offices and Stores, troubleshooting end-user devices and applications and in-store-specific IT solutions
2. Ensure that IT issues & faults reported to the IT team are resolved quickly, meeting the department’s service level targets and minimising disruption to business-critical systems
3. Mentor and lead jun...