Huntswood is looking for Complaint Handlers with business banking complaints experience to join an exciting project for a large retail bank, with immediate starts available.
As a Complaint Handlers you will provide a high-quality service to customers by resolving their complaints in a timely manner. Using your skills and experience of business banking products and complaints you will investigate the customers complaints to a high level and communicate the resolution in a bespoke letter and over the telephone.
Role overview:
Start Date: September 2024
Day Rate: £28,000 to £34000 DOE - Umbrella only recruitment - This is only available to individuals working via an Umbrella company, we can assist you with this
Location: Pendeford Business Park - Hybrid working available after induction training
Working hours: 40 per week, Monday to Friday between 08:00-18:00
As a Complaints Handler you will be:
1. Provide a high quality service to customers by resolving complaints in a timely manner.
2. Use a dedicated complaint handling system to support your delivery of the right outcome to customers, making sure your decision is clear, justified and audited accordingly.
3. Interrogate various systems with an inquisitive mind to gather information to support your decision, raising suggestions for improving the customer j...