Company description:
ClearCourse
Job description:
The 1st Line Support Analyst role is an essential role towards contributing towards excellent service and support to our customer base. You will be the first point of contact for our customers, via the telephone, emails and tickets, and resolve issues relating to our EPOS System with efficiency and professionalism.
The roles requires you to be a team player first and foremost; able and willing to take responsibility to see the ticket through to resolution. Able to build relations with your teammates and customers alike, a confident telephone manner and helpful disposition, along with a can-do attitude are all essential.
This role is based full time in our Waterlooville officeand there is a requirement to work weekends and eveningson a rota basis.
About ClearCourse:
ClearCourse Group is a rapidly growing group of businesses offering brilliant software and payments solutions.We have 40 brands located across the UK and internationally, with two primary UK ClearCourse hubs, in which multiple brands are located in Belfast, London and Preston.?Working better together?is central to everything we do, each time we add a new business were adding new ideas and innovation.Our mission?is to help our customers build great businesses with our industry-specific software and embedded payments solutions.
Key Accountabilities: