Head of Customer Service & Support
To be selected for this role, you must be within a one-hour commute of Solihull and have worked for a company that provides either SAAS (Software as a Service), Financial services, or a general service provider with some form of web portal or where technical IT support is required. If you do not meet these criteria, your CV will automatically not be selected.
We are working with a leading membership organisation, supporting businesses owners across the UK and abroad. Providing training, personal support, coaching, events, and networking to over 50,000 customers over the last 15 years.
The recent launch of a cutting-edge AI-powered CRM tool signifies a new chapter in their mission to bolster business growth and the business now requires a seasoned leader head-up and drive forward our customer service and support operations.
Role Overview - Head of Customer Service & Support -
As the Head of Customer Service & Support, you will be at the forefront of our customer interaction, ensuring every customer feels valued, heard, and supported. Your leadership will guide our customer support team to set and achieve the highest standards of service excellence. This role involves shaping our customer experience strategy, driving continuous improvement, and fostering a culture of empathy and excellence.
Key Responsibiliti...