First Line Support / Helpdesk
Location: Sheffield 3 days per week (shift work – Nights paid x1.25 for Unsociable Shifts)
Rate: £201.81 - £232.56 per day
Duration: To 22/03/2025 + possible extension
IR35: In scope
To provide effective proactive monitoring of customer equipment and provide first line support and diagnostics for customers.
What you'll need to succeed
* Must have experience of working in a first line service desk environment.
* Experience of triage and fault diagnosis is desired.
* You must have excellent communications skills as this is a customer-facing role.
* You must be comfortable with making high volume calls and speaking with people at all levels.
* You will need good computer skills and ability to manage several applications at once.
* This role will require a BPSS check which will result in additional background checks.
* To ensure that calls are answered within targets.
* To accurately log, update and close event management tickets in a quality and timely manner as per the documented processes and take the required corrective action where quality issues are identified.
* Technical fault co-ordination and wide IT / communications understanding.
* Excellent Customer Focus and an understanding of Key Customer requirements.
* Experience in dealing with internal and external Customers/Suppliers.
* Good PC skills including MS Office suite (Outlook, Word, Excel, PowerPoint).
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