Are you a technically minded problem solver with adesire to support and develop on IT systems and Applications?
If the answer is yes, Altro may have the opportunity you are looking for…
Altro are currently recruiting for a Service Desk Analyst to join our in-house Computer Services Team, based here in Letchworth Garden City. Operating as one part of Computer Services, the Service Desk is responsible for 1st and 2nd line support for all Altro and Autoglym sites based in the UK and European locations. The primary purpose of the team is to provide client support across multiple platforms and technologies. The team of four is part of a wider IT team of thirty based globally.
So, as a Service Desk Analyst, what will you be doing?
1. Working in a Service Desk team to;
2. Answer support calls via the main Service Desk line
3. Support the ITSM application to create/log/respond to tickets, reply to emails / escalate if necessary
4. Provide support to clients using PC remote support tools or in person
5. Support and maintain company IT hardware i.e. Printers, Laptops etc.
6. Work closely with colleagues and escalate calls as appropriate
7. Provide feedback to IT Team on methods to improve client satisfaction
8. Co-ordinatio...